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Shaping the future for the public sector

Digitalization is changing working environments, private and professional communication and the form and availability of services. New business models are emerging and replacing traditional portfolios. Some job profiles are changing, while others are becoming obsolete; at the same time, brand-new ones are being created. Innovation cycles are being reduced from years to months, and in many cases project terms are shrinking from several months to just a few weeks – with agile sprints every week. Meanwhile, demographic change is continuing apace.

Digitalization involves much more than technological change alone. It consists of technical systems, processes and people. It has the potential not only to guarantee efficient administration, but to raise it to an entirely new level. On the other hand, digitalization is seen as presenting a threat to certain jobs and to the privacy of citizens and employees.

These developments thus require wholesale changes to be made by all organizations in the public and non-profit sector. This means actively shaping and taking advantage of these changes in order to utilize available resources with maximum focus and efficiency. Of course, a trade association will have different challenges to overcome than a ministry, just as a university will be dealing with a different set of parameters to a religious institution. This is why customized solutions are required to fit the situation.