Dr. Igor Radisic
Modern IT is already an integral part of value creation in many business models. At the same time, it’s changing: Digitalisation and automation coupled with increasing demands for flexibility and security mean that companies are having to continuously professionalise their IT, both in terms of the technology used and organisationally. A strategic IT Service Management (ITSM) tool enables you to map your entire IT landscape virtually. Allowing you to create a central technological platform on which all IT services are digitally developed, reliably provided and controlled. In this way, you will ensure that your IT management is holistic. And you will be able to react quickly and flexibly to changes at any time and optimise your use of resources. With a view to ecosystems, you will also orchestrate your IT holistically with customers, partners and IT service providers. You will collaborate more effectively within your company and with external service providers and make your workflows transparent. Our consultants will be happy to support you in your implementation of a digitally enabled IT management system in your company.
Digitally enabled IT management offers you complete transparency concerning the entire performance of your IT organisation and the IT resources used – in real time. This will enable you to identify challenges at an early stage and react more quickly to market changes and business requirements. Cloud computing and virtualisation also enable scalability through the flexible and situational allocation of resources. In this way, digitally enabled IT management will help you deliver solutions faster and allow you to innovate and gain a competitive edge.
Using the digital toolset, you will be able to standardise and optimise your IT management processes, ensuring greater efficiency of operations. Workflow management automates repetitive and operational tasks. Reducing susceptibility to human error, accelerating throughput times and reducing costs.
Digital tools will help you increase operational capability and identify and solve problems quickly. Based on automatic analyses and alerts, you can take timely corrective action, reduce downtime and minimise business interruptions. Digital tools also enable integrated and comprehensive IT security management in operations. Identity and access management solutions and threat detection capabilities minimise security risks.
Digitally enabled IT management promotes the platform idea. An integrative technological platform will break down silos in your company and make dependencies visible. It will consolidate your existing tools, allowing you to run a central database. This will give you a holistic overview of products, applications and services.