Interview with Victoria Ossadnik, COO at E.ON

“AI will play a significant role in mastering the energy transition”

Victoria Ossadnik, COO at E.ON, discusses the success of E.ON GPT, the contribution of AI to the advancing energy transition, and the establishment of innovation ecosystems in an interview.

You launched an in-house AI solution called E.ON GPT in December of last year. What are your experiences during the first few weeks?

OSSADNIK The introduction of E.ON GPT, an internal version of ChatGPT that meets our security standards, marks a new era for our employees. The interest and willingness of our colleagues to use this digital assistant are tremendous: thousands have tried the tool during its rollout, generating nearly 8,000 sessions. We observe more than 500 active chats every day. I am particularly pleased that our training sessions on prompting and integrating E.ON GPT into internal processes have been met with great interest. Several hundred employees participate in each training, and the demand continues to grow. 

What other planned measures will E.ON take to leverage AI?

OSSADNIK At E.ON, the use of artificial intelligence encompasses both of our business areas: energy infrastructure and customer solutions. We also employ generative AI to support our employees and enhance customer interfaces through AI. In the network sector, AI holds the potential to make our infrastructure even more resilient in a decentralized energy world.  Currently, we are testing and exploring ways to implement AI across various areas of our network business. For instance, we already use the technology for analyzing drone imagery, predictive maintenance, and ecological route management. One example from the customer solution segment is an app that assesses the solar potential on rooftops.