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Moving Towards the Digital Company through Process Digitization and Robotic Process Automation (RPA)

Digitization presents companies with enormous challenges when it comes to the transformation of products, services, and business processes into a digital world. Common weak points of digital transformation include:

  • Process flows are not digitalized end-to-end
  • Media failures prevent the comprehensive automation, transparency, and management of processes
  • Digitization initiatives are focused on isolated partial elements of the process chain
  • For reasons of complexity and cost, vital investments in the fundamental overhaul of the process and IT architecture are not made consistently

We provide our customers with the support they need to digitalize and automate business and service processes, to integrate robotic process automation (RPA) and artificial intelligence (AI) into process flows and corporate management, and to design a modern, modular process and service architecture.

Digital E2E Process Platforms

In the context of digitization, digital E2E process platforms are increasingly finding their way into companies. These platforms manage and coordinate the automation of core business, service, and management processes and use this information to enable meaningful monitoring and/ or reporting.

When it comes to the development and choice of digital process platforms, our many years of expert knowledge in the field mean that we provide our customers with the necessary specialist know-how and IT expertise from a single source. We ensure the synergistic combination of business transformation and IT transformation.

Process Automation using Robotic Process Automation (RPA) and Artificial Intelligence (AI)

Software robots for supporting sales, service, and management processes have a high potential for increasing efficiency and are being increasingly implemented in almost all functional areas and industries. In a matter of seconds they can perform automated tasks that would previously have been handled by people manually in distributed systems with high error rates, and they can also learn autonomously (machine learning).

We help our customers to identify suitable candidates for RPA processes, to implement RPA prototypes and pilot processes, or to perform the wholesale introduction of robots using agile methods in specific functional areas (e.g. Finance, Operations, Customer Service), in shared service centers, or throughout the entire company.

In addition to the operational excellence of automated processes, we also ensure that the robots implemented are embedded into corporate management, resource management, and the operating model as a whole, which then enables sustainable performance optimization.

Digital Process and Service Architecture

Using a digital process and service architecture (DPSA), the technical E2E process – and consequently also the process management and individual activities to be carried out (business module) – is modularized and uncoupled into process components. This modularization strategy results in the permanent reduction of complexity, together with flexible and rapid adaptability, and also significantly reduces the costs of “Run and Change”.

We help our customers to analyze the strengths and weaknesses of their current process architecture, to derive the design principles for the target model, and to integrate technical supporting services, such as process mining, robotic process automation, and design thinking approaches for portraying customer and user journeys.

Intelligent Assistants – How Robotic Process Automation is making customer service, sales and administration processes more efficient