The operating model defines how the company is organized: structure, processes, and resources. It is the core of each company and needs to be well-supported in the short-term. As soon as there is more transparency regarding the direct implications of the crisis, the operating model needs to be adjusted to the "new reality" of markets, customers, and suppliers.
Business leaders need to immediately take the following actions to protect their operating model:
In the mid-term, business leaders have to ensure that changes in the strategic landscape of their company are also reflected in their operating model by:
The following elements are key when realigning the operating model: