Current challenges for the public service

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Politics, but especially public administration, has shown extreme efficiency and flexibility during the crisis. Crisis management required quick decisions and consistent implementation. Ways were found to help control the flood of applications and maintain operations. 
However, the crisis has also revealed some areas for improvement:

  • Many organizations were not prepared for remote work. There is a lack of infrastructure, processes or sometimes simply licenses. Leadership at a distance or collaboration at a distance, as well as collaboration platforms are or were not part of everyday work in many organizations.
  • Many administrative services have not yet been digitized to provide access and service to citizens in times of curfews and contact bans. 
  • Scattered, sometimes complex systems not only make it difficult to collect important data for crisis management. Integrated data will also be necessary for management in the context of opening.

In the coming months, government and administration will have to take on various responsibilities – in infrastructure, in securing supply chains, in managing and supporting the economy and, not least, in caring for and supplying people. The crisis can be considered an opportunity to implement initiatives that have progressed too slowly in the past. Now is the right time to look ahead and plan for the time after the crisis:

  • Update your digital strategy and risk management, use the experience from the crisis.
  • Digitize your organization and its working methods in terms of capacities, in terms of channels to citizens or customers and the associated processes.
  • Actively take up the experiences of the crisis as a lesson with your employees. Share, train and preserve the good!
  • Integrate your systems or create accesses that enable comprehensive service both personally and digitally.
  • Build crisis-proof supply chains, for your organization and your area of responsibility. Certain risks in the global supply chain have become transparent and need to be mitigated.