Dr. Stefan Bergsmann
The challenges faced by the insurance industry are diverse – from changing customer behavior and dealing with new competitors or partners to advancing digitization. Insurance providers should strive to modernize their products and services, readjust their value chains, and orchestrate internal collaboration to think and act in a more agile and customer-oriented manner. Together, we will find effective strategies and solutions to help you successfully manage your digital transformation.
Amid increasing regulation and an abundance of data, there is a risk that managing an insurance enterprise could increase in complexity – however one must strive for the opposite. Management should be provided with insights relevant to the life cycle of their respective business models, and be able to evaluate possible actions – and react. Real-time transparency may be a trendy buzzword, yet it is not always necessary for the management of insurance business models with a long term lifecycle. We will help you develop the performance management framework which supports your specific business model and fulfills regulatory requirements.
Insurance providers are modernizing their value propositions – i.e. their products and services – to reflect changing customer requirements, adjusting their value chains, and reorganizing internal collaboration in order to think and act in a more agile and customer-oriented manner. As part of these processes, we can help you to define an appropriate level of change, support with you with design as well the implementation of your transformation journey.
Digitization encompasses a broad spectrum for insurance companies. In our experience this ranges from business model refinement and customer journey optimization to increased efficiency or automation of internal processes, as well as enhancing IT Capabilities to enable modern services to be offered. We will help you to define your target state, and gradually operationalize this to make it a sustainable reality.
We can provide you with optimal assistance to combat a variety of challenges: