Demographic change, increasing regulation, growing complexity: The financial sector is facing profound changes. In this interview, Dr. Christina Klee, Member of the Executive Board at Volksbank Thüringen Mitte, discusses strategic priorities in uncertain times, leadership in changing conditions, and why proximity, trust, and regional responsibility remain key prerequisites for sustainable success.
Dr. Klee, which strategic priorities are currently at the top of your management agenda? :
KLEE / Strategically, we are currently focusing on the effects of demographic change in all its facets, as well as the changing needs of customers and employees alike. Consequently, our key objectives are to expand into a high-performing omnichannel regional bank and to position ourselves as a sustainably attractive employer.
Which other trends will have the greatest impact on the financial sector in the medium-to-long term? :
KLEE / Essentially, these are likely the same trends that are forcing business models across all industries to adapt. Key examples include personalization, urbanization, and security. These mega-trends are driven by a multitude of changing needs on the demand side, as well as new options on the supply side. Overall, the future competitive landscape for companies is becoming increasingly complex. Dealing with this is the real challenge, as it requires the ability to adapt at all levels of corporate management. In particular, making decisions in uncertain situations will be an ever-present challenge for management.
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