Dr. Igor Radisic
IT Infrastructure is the critical backbone of a company, as each business process today essentially relies on IT systems. Hence, critical infrastructures need to be identified and monitored. Furthermore, critical know-how must be identified and documented. While a clear plan for fall-backs and contingencies will keep delivery up, it is essential to establish remote work via remote secure access and provide collaboration tools and sufficient bandwidth. Focusing on critical IT operations also means stopping non-essential projects and optimizing IT spend.
IT managers need to act fast to ensure operations with the following actions:
Once IT operations are stable, IT managers should prepare for the time after the crisis:
The crisis will reinforce the effort to further digitalize processes and business models and will lead to a new "digital normal". Hence, IT needs to establish itself as an enabler for efficiency and growth. An update to the digital strategy and Business-IT collaboration model will lead to an adapted IT project portfolio. As a result of the increasing digitalization, IT management requires optimizing the IT operating model for operational resilience and scalability.