Study
Next Generation Process Automation
Integrated process automation in the age of digitization

Integrated process automation in the age of digitization
Automation, robots and artificial intelligence are much discussed buzzwords that are associated with current and future solutions for process automation in companies. The survey "Next Generation Process Automation" examines the different characteristics of software robots for process automation, their current and future significance, the expected savings potential and the challenges in the context of implementation. A total of 180 decision-makers from twelve industries in Germany, Austria and Switzerland were interviewed.
There are currently four classes of software robots designed to automate business processes:
These four technologies differ in their degree of automation, the use of Artificial Intelligence and the nature and complexity of the processesfor which they can be used. An overview of the 4-step model for intelligent process automation can be found in our infographic.
Overview of some of the key results: