“Service Operations of the Future”
The Revolution in Services Industries
Businesses operating in the services industry are on the verge of a seismic change, the likes of which have not been witnessed since the industrial revolution of the manufacturing industry. The introduction of digital technologies to the services sector heralds a fundamental paradigm shift. While the introduction of digital technologies will certainly scale up and improve existing services, it will also empower new enterprises which offer innovative products to enter the market as well, thereby putting established market players under considerable pressure.
Brenner, M. / Essiger, K. / Zander, F.
Published in: White Paper, 2019