WHAT DO YOU BELIEVE YOU CAN EXPECT FROM ROBOTIC PROCESS AUTOMATION (RPA)?
KRUSEL First and foremost, I expect a substantial increase in productivity. At the moment, we expend a very large proportion of our resources on manual activities. When you look at these individually, they are very often little things, which together add up to a considerable outlay in terms of time. Since many of these tasks are structured, repetitive processes, automating them is a simple matter.
HOW CAN YOU TAKE FULL ADVANTAGE OF THE OPPORTUNITIES OFFERED BY RPA?
KRUSEL I believe we must invest in the development of our own skills, i.e. that we must create an in-house capability for RPA, and that we must continuously evaluate current and future possibilities for the use of robots.