Operations Control Tower

Successful control of business processes - with the Operations Control Tower

Increasing complexity in supplier relationships and growing product portfolios make it more and more relevant for companies to be able to act flexibly while focused on results. With the Operations Control Tower, you can react flexibly to these constantly expanding requirements. Horváth offers its clients comprehensive advice in the areas of corporate performance management and performance optimization.

Internationally oriented companies from industry, commerce and services have a need for high-performance control concepts and solutions for the overall organization of all business areas. This requires business models and processes to be successively digitalized, automated, and made more flexible in order to harmonize these new concepts with already well-functioning processes and systems. Horváth uses innovative possibilities in the areas of corporate performance management and performance optimization to best shape the opportunities and competitiveness of its clients. The goal is continuous improvement of individual company performance. The Operations Control Tower is therefore designed to optimize the value chain in a strategic and results-oriented manner.

Digitalized processes support modern business models

Our experience has shown that increased transparency in the value chain and proactive control of processes are real success factors for companies. This is where the Operations Control Tower is applied to raise the control and performance of the entire supply chain to a new level with innovative technologies and consistent transparency. The Control Tower is a platform that enables transparent control of business processes with analytical, predictive and real-time applications and can support the entire organization in making operational decisions. The Control Tower should not be regarded as a data warehouse, but as a platform for orchestrating multiple applications and integrating existing operational systems.

Control Tower creates transparency

Supply chains will not only become longer in the future, but also more complex and fragmented, as competitive advantages can only be achieved through advanced specialization. Control Tower focuses on creating transparency along the entire supply chain to generate analyses as a basis for forecasts and proactive real-time recommendations for action at the individual process level. Business decisions are supported and automated through increased transparency, for example via process mining and forecasts based on learning algorithms. End-to-end control also increases the performance, reliability and manageability of the individual processes. This pioneering approach creates the basis for inspiring customers and generating sustainable competitive advantages.

Optimization of the value chain

The Supply Chain Control Tower is based on measuring points in operational systems that combine and evaluate all relevant external and internal data from purchasing, production and logistics. The transparency of the individual steps and the possibilities based on them guard against risks and bottlenecks within the value chain. Customer-oriented KPIs and real-time monitoring can analyze historical values and the current status in detail. This makes it possible to identify possible risks for the company at an early stage and to carry out a targeted root cause analysis and implement countermeasures in the event of performance deviations. Control Tower logic focuses in particular on purchasing, production and logistics / supply chain management, as well as service operations for all service processes.

Proactively avoid delivery disruptions

Measures can also be taken within production to optimize the supply chain so that the individual processes interlock dynamically, avoiding idle times and high storage costs due to bad planning. This includes the control of multi-stage production processes as well as the monitoring of value-added processes in real time. In addition, capacity and delivery status as well as geo-risks are monitored in real time (track and trace) to optimize processes. These causes and/or information can warn of a changed delivery time or impaired quality of the delivered goods.

Multi-stage production processes in real time

With the Operations Control Tower, application-based control of complex supply chains in real time is possible, permitting proactive triggering of alerts to deal with impending delivery risks. Learning algorithms can proactively identify delivery disruptions which can thus be resolved through targeted event management. This makes it possible to improve delivery service all along the supply chain. This optimizes achievement of targets such as OTIF (on time, in full), improves delivery reliability and increases customer satisfaction.

Controlling service processes with humans and robots

The value chain in core processes of service companies and service areas is generally personnel-intensive and requires efficient management. Process mining and workflow solutions help enormously to meet increasing customer expectations, especially in competitive markets. In addition, value creation in service areas is being increasingly digitalized, for example by using software robots (RPA = robotic process automation). Here, for example, the error-free interaction of personnel and robots becomes particularly important and thus the process-related control is subject to new challenges, which the Control Tower concepts help to meet.

Individual design of the Control Tower

The Operations Control Tower concept combines Horváths' proven expertise in both corporate performance management and the operations environment. This enables the full potential of an Operations Control Tower to be exploited – from strategic management to operational optimization in day-to-day business. We see the Operations Control Tower as a concept that can be implemented individually and flexibly at various stages of expansion. "Start small and think big" is a recommended approach that makes it possible to build up expertise on particularly relevant Control Tower aspects and related technologies and achieve positive effects. Control creates a framework for technology-driven pilot projects whose benefits and structured contribution are often not clear.