Operational Excellence in Financial Industries

The Operational Excellence Framework

The Operational Excellence Framework structures all relevant management topics concerned with developing and providing services, together with customer management, into four main fields of equal importance. This not only helps reduce the complexity of the individual topics, it also supports the objective of achieving operational excellence by creating a balanced, methodologically coordinated management approach.

• Strategy Alignment: Comprises the rigorous and consistent alignment of processes with corporate strategy.
• Process, Organization and IT Management: Consists of the main issues in designing the organizational structures of a company, its processes and its IT environment, and focuses in particular on the active improvement of core and support processes.
• Performance Management: Contains organizational, process-based and methodological factors of performance management. Major individual components include cost, quality and capacity management.
• Human Capital Management: Focuses on managing the “human element” of a company’s resources and comprises the manifold aspects of active and modern HR management.

You, too, can enhance the performance of your company –
Become a member of the Operational Excellence Network for financial service providers.

We would like to invite more people responsible for OpEx to take part on our ongoing study. As a participant you will receive detailed findings from the study free of charge and become a member of the Operational Excellence Network – an exclusive circle of OpEx experts from academia and industry – where you can discuss the findings of the study in the context of current developments and issues.